COVID 19 – An update from Macfarlane Group

19/05/2020

We recently asked you to indicate what improvements we could make in order to support you more effectively in addressing the challenges of COVID-19.

Thank you for your feedback which is important for us to help meet your changing needs. I summarise below the key areas that were highlighted for improvement and our planned actions:

Communication

  • Most of you are satisfied with the level and frequency of our contact with you.
  • We are planning to make our people more accessible and able to respond to queries even more quickly.

Delivery

  • You were positive on the reliability and the helpfulness of our drivers.
  • We are looking to provide more delivery flexibility and out of hours deliveries.

Online Ordering

  • Many of you valued the benefits of online ordering.
  • We are allocating more resource to support those customers looking to manage their packaging purchases online and increasing the capability and speed of Simplicit.e our online ordering portal.

Forward Purchasing

  • A number of you see the security of supply on key lines as critical.
  • Availability of forward purchasing options will be better communicated.

We will ensure you are all fully briefed as we roll-out our improvement programmes in these areas.

Meanwhile, all our sites are fully operational and our teams both on site and those working from home are available to respond to your protective packaging needs to ensure the vital products and equipment you supply to reach their destination safely.

The Macfarlane team is immensely proud to support our customers. We all fully recognise the products and equipment you supply are playing a critical role in enabling the country to work its way through the COVID-19 crisis.

I am always available if I can personally be of help during this challenging period.

Stay safe.

Best regards,

Peter D Atkinson
Chief Executive

COVID 19 – An update from Macfarlane Group

08/04/2020

As we continue our lockdown, I thought I should update you on how Macfarlane Group is responding to the impact of the COVID-19 crisis.

We fully recognise the important role your business plays in supporting the country as we face these unprecedented times. Our objective is to support you in any way we can to enable your products to be effectively protected and identified as they move through the supply chain to the point where they are needed.

I have had the privilege of talking with a number of our customers recently and the feedback I received has allowed us to focus on the areas that you, our customers, see as priorities for Macfarlane in order to provide you with effective support:

  • Keep people safe and healthy
  • Ensure effective communications
  • Act quickly
  • Be proactive

We are working with all our sites to ensure that our people can operate within the important health guidelines on social distancing. There are enhanced hygiene/sanitation programmes in place, availability of PPE where needed and key worker segregation.

All our business units are fully operational with staff on site. A number of our people are operating from home and all have the necessary communications technology to function effectively.

I recognise the needs of your customers are changing regularly. We will do everything we can to respond to you promptly in order that you can meet your customers’ changing needs. Currently, our supplier base is functioning well and we will keep you updated should this change.

We acknowledge the need to be proactive and have been working with a range of our customers to help them with their forward planning of packaging/label supplies and where required, helping them with pack design changes and bespoke sourcing activity.

I am immensely proud of the commitment demonstrated by Macfarlane’s people throughout this, the most difficult period that any of us have encountered. Despite the pressures we are all under, they recognise the need to maintain our support to you and they understand the important role you are playing in helping the country through the COVID-19 crisis.

I am available if I can be of any help and would welcome your input at any time.

Stay safe.

Best regards,

Peter D Atkinson
Chief Executive