11% of participants said the retailer used too much packaging.


13% thought the package used was too big for the items.


76% of the packages were recyclable.


18% thought the packaging was not environmentally friendly.


13% of participants said they were very likely to pay more for environmentally friendly packaging.


84% of packaging appeared to be of the same standard as received before the pandemic.


98% would buy from the retailer again.

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