20% of participants said the retailer used too much packaging.
24% thought the package used was too big for the items.
67% of the packages were recyclable.
16% thought the packaging was not environmentally friendly.
11% of participants said they were very likely to pay more for environmentally friendly packaging.
87.5% of packaging appeared to be of the same standard as received before the pandemic.
92.5% would buy from the retailer again.