Account management

Reduce
storage costs
Reduce
transport costs
Reduce damages
& returns
Reduce
admin costs
Increase
productivity
Enhance customer
experience
Reduce
storage costs
Reduce
transport costs
Reduce damages
& returns
Reduce
admin costs
Increase
productivity
Enhance customer
experience
Working with you to grow your business

The central aim of our account management service is to support the growth of your business. It’s why many clients see us as a strategic business partner.

A dedicated account manager, supported by a local team, will work with you to ensure you get the optimum packaging solution for your current and future needs.

They will help you find the Significant Six packaging costs in your operation and develop the tailored solutions you need to reduce them.

Ultimately they will work with you to create a resilient, agile packaging operation that can react to the challenges of peak, adapt to changing consumer behaviour and enable you to deliver ever higher standards of service while keeping costs down.

Reducing the Significant Six

– the service includes:

  • National supply from a network of regional distribution centres – reducing storage costs
  • Local stockholding and tailored delivery plans – reducing storage costs
  • Unique consultancy and design support to:
    • Reduce damages and returns
    • Reduce transport costs
    • Improve productivity
    • Improve customer experience
  • Advanced I.T. solutions with online ordering – reducing administration costs
  • Bespoke, innovative management reports, giving you full visibility of your packaging spend and usage – improving productivity
  • Supporting multi-sited businesses with packaging compliance

Case Study

Moores Furniture Group
customer experience

Macfarlane Packaging worked closely with Moores Furniture Group to help them drive down costs by providing innovative packaging solutions for their products.

By improving their packing processes, Moores Furniture were able to reduce damages and ensure that customers receive products that are fit for purpose and right the first time.

The company also benefited from a leaner supply chain, one point of contact and one point of ordering by entrusting Macfarlane with its packaging supplies

In terms of our longer strategy for packaging, Macfarlane is the key partner there. We will continue to work and develop closely through the organisation, exchanging information and best practises to enhance the range of packaging and to improve the level of service towards Moores customers, whilst keeping costs down to a level that is controllable and containable.

Richard Bywater

Senior Product Category Manager

at Moores Furniture Group

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