Account management

Reduce
storage costs
Reduce
transport costs
Reduce damages
& returns
Reduce
admin costs
Increase
productivity
Enhance customer
experience
Reduce
storage costs
Reduce
transport costs
Reduce damages
& returns
Reduce
admin costs
Increase
productivity
Enhance customer
experience
Working with you to grow your business

The central aim of our account management service is to support the growth of your business. It’s why many clients see us as a strategic business partner.

A dedicated account manager, supported by a local team, will work with you to ensure you get the optimum packaging solution for your current and future needs.

They will help you find the Significant Six packaging costs in your operation and develop the tailored solutions you need to reduce them.

Ultimately they will work with you to create a resilient, agile packaging operation that can react to the challenges of peak, adapt to changing consumer behaviour and enable you to deliver ever higher standards of service while keeping costs down.

Reducing the Significant Six

– the service includes:

  • National supply from a network of regional distribution centres – reducing storage costs
  • Local stockholding and tailored delivery plans – reducing storage costs
  • Unique consultancy and design support to:
    • Reduce damages and returns
    • Reduce transport costs
    • Improve productivity
    • Improve customer experience
    • Reduce administration costs
  • Advanced I.T. solutions with online ordering – reducing administration costs
  • Bespoke, innovative management reports, giving you full visibility of your packaging spend and usage – improving productivity
  • Supporting multi-sited businesses with packaging compliance

Case Study

Argos
customer experience

Macfarlane conducted a smooth implementation of packaging supply across our complex multi-sited businesses, successfully supporting throughout a variety of seasonal peaks and thousands of SKUs.

Stock is held, managed and serviced throughout Macfarlane’s network of Regional Distribution Centres whilst our National team offers support to Argos’ central packaging projects including work with their vendors.

“Macfarlane’s new Innovation Lab facility is proving to be extremely valuable to our team. It offers a wide range of solutions in one location, and it allows us to bring projects to a conclusion quickly.”

Geoff Wiggins

Packaging Manager at Argos

 

Request a catalogueCustomer feedbackContact usShop online