Account management

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Working with you to grow your business

The central aim of our account management service is to support the growth of your business. It’s why many clients see us as a strategic business partner.

A dedicated account manager, supported by a local team, will work with you to ensure you get the optimum packaging solution for your current and future needs.

They will help you find the Significant Six packaging costs in your operation and develop the tailored solutions you need to reduce them.

Ultimately they will work with you to create a resilient, agile packaging operation that can react to the challenges of peak, adapt to changing consumer behaviour and enable you to deliver ever higher standards of service while keeping costs down.

Reducing the Significant Six

– the service includes:

  • National supply from a network of regional distribution centres
  • Local stockholding and tailored delivery plans
  • Advanced I.T. solutions with online ordering
  • Bespoke, innovative management reports, giving you full visibility of your packaging spend and usage
  • Supporting multi-sited businesses with packaging compliance
  • Unique consultancy and design support to help you:
    • Reduce storage costs
    • Reduce transport costs
    • Reduce damages and returns
    • Reduce administration costs
    • Improve productivity
    • Improve customer experience

Case Study

customer experience

Macfarlane conducted a smooth implementation of packaging supply across our complex multi-sited businesses, successfully supporting throughout a variety of seasonal peaks and thousands of SKUs.

Stock is held, managed and serviced throughout Macfarlane’s network of Regional Distribution Centres whilst our National team offers support to Argos’ central packaging projects including work with their vendors.

“Macfarlane’s new Innovation Lab facility is proving to be extremely valuable to our team. It offers a wide range of solutions in one location, and it allows us to bring projects to a conclusion quickly.”

Geoff Wiggins

Packaging Manager at Argos


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