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storage costs
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transport costs
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& returns
Reduce
admin costs
Increase
productivity
Enhance customer
experience

COVID 19 – An update from Macfarlane Group

19/05/2020

We recently asked you to indicate what improvements we could make in order to support you more effectively in addressing the challenges of COVID-19.

Thank you for your feedback which is important for us to help meet your changing needs. I summarise below the key areas that were highlighted for improvement and our planned actions:

Communication

Delivery

Online Ordering

Forward Purchasing

We will ensure you are all fully briefed as we roll-out our improvement programmes in these areas.

Meanwhile, all our sites are fully operational and our teams both on site and those working from home are available to respond to your protective packaging needs to ensure the vital products and equipment you supply to reach their destination safely.

The Macfarlane team is immensely proud to support our customers. We all fully recognise the products and equipment you supply are playing a critical role in enabling the country to work its way through the COVID-19 crisis.

I am always available if I can personally be of help during this challenging period.

Stay safe.

Best regards,

Peter D Atkinson
Chief Executive

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