Moores Furniture Group Customer Experience

Macfarlane Packaging worked closely with Moores Furniture Group to help them drive down costs by providing innovative packaging solutions for their products.

By improving their packing processes, Moores Furniture were able to reduce damages and ensure that customers receive products that are fit for purpose and right the first time.

The company also benefited from a leaner supply chain, one point of contact and one point of ordering by entrusting Macfarlane with its packaging supplies.

“In terms of our longer strategy for packaging, Macfarlane is the key partner there. We will continue to work and develop closely through the organisation, exchanging information and best practises to enhance the range of packaging and to improve the level of service towards Moores customers, whilst keeping costs down to a level that is controllable and containable.”

Richard Bywater, Senior Product Category Manager at Moores Furniture Group.