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storage costs
Reduce
transport costs
Reduce damages
& returns
Reduce
admin costs
Increase
productivity
Enhance customer
experience

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Internet Retailers

This entry was posted on 17th October 2018 by Edyta Dean
Overpacking is a common problem that concerns nearly a quarter of parcels customers receive, a recent study reveals. We have recently conducted our third annual unboxing research and found that 24% of respondents think retailers use too much packaging. The most opportunity for improvement ...
This entry was posted on 9th October 2018 by Edyta Dean
Delicate items such as dinner sets, china and glassware require special protection in transit, therefore may be tricky to ship. Knowing how to package them correctly will minimise product damage, costs associated with returns and unhappy customers. Below are a few packaging suggestions to ...
This entry was posted on 2nd October 2018 by Edyta Dean
Have you ever received a parcel that was difficult to open? The increased levels of anger resulting from the inability to open packaging is commonly known as ‘Wrap Rage’. If you are a retailer, this could have a damaging impact on your business, as unhappy customers are likely to turn ...
This entry was posted on 25th September 2018 by Caroline
Many businesses experience spikes in demand – whether it’s a manufacturer managing an increase in the production schedule, a distributor dealing with increased fulfilment requests or a retailer servicing peak demand in the run up to Christmas. Some increases are planned but some just catch ...
This entry was posted on 18th September 2018 by Caroline
Summer is coming to an end – goodbye to the Pimms and floral gins in the garden, hello red wine and hot toddies in front of “must see” Autumn TV. Then… it’s Christmas. I know, I know – I went there too early. But the reality is that Christmas is just around the corner and so is the ...
This entry was posted on 11th September 2018 by Edyta Dean
Receiving a parcel that has been tampered with can be so frustrating, especially when the contents inside are missing or damaged! From a retailer’s perspective, parcel tampering can affect brand reputation and generate extra costs associated with replacing lost or broken items. The way ...
This entry was posted on 28th August 2018 by Caroline
Customer experience has fast become king in the retail world – YouTube is jam packed with unboxing videos. I suspect many of us have experienced it first hand when purchasing online – how disappointing it is if the product arrives in underwhelming or difficult to open packaging. So why ...
This entry was posted on 21st August 2018 by Edyta Dean
Online shopping is so popular that many of us probably cannot imagine life without it. Buying at the click of a mouse is fast, simple and convenient, making life easier for customers who don’t have time to visit stores or simply don’t like it. However, there are a few drawbacks… It can ...
This entry was posted on 7th August 2018 by Edyta Dean
Black Friday and pre-Christmas season may seem distant, but in reality you only have three months to ensure your business is well-prepared for increased demand. Advanced planning is the key to success, therefore don’t leave your preparations until the last minute - you may regret it later. ...
This entry was posted on 26th June 2018 by Edyta Dean
In times of increased demand your business may experience issues with resource, delivery and order fulfilment. The run-up to Christmas is one of the busiest periods for many retailers. Some companies, including Tesco, John Lewis and Argos, employed additional staff last year to help them get ...

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