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Reduce
storage costs
Reduce
transport costs
Reduce damages
& returns
Reduce
admin costs
Increase
productivity
Enhance customer
experience

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Customer Experience

This entry was posted on 17th October 2018 by Edyta Dean
Overpacking is a common problem that concerns nearly a quarter of parcels customers receive, a recent study reveals. We have recently conducted our third annual unboxing research and found that 24% of respondents think retailers use too much packaging. The most opportunity for improvement ...
This entry was posted on 2nd October 2018 by Edyta Dean
Have you ever received a parcel that was difficult to open? The increased levels of anger resulting from the inability to open packaging is commonly known as ‘Wrap Rage’. If you are a retailer, this could have a damaging impact on your business, as unhappy customers are likely to turn ...
This entry was posted on 11th September 2018 by Edyta Dean
Receiving a parcel that has been tampered with can be so frustrating, especially when the contents inside are missing or damaged! From a retailer’s perspective, parcel tampering can affect brand reputation and generate extra costs associated with replacing lost or broken items. The way ...
This entry was posted on 4th September 2018 by Edyta Dean
Packaging plays a key role in ensuring your products are well-protected in transit, which minimises damage and the likelihood of returns. Receiving a broken item can be disappointing and often causes problems for both the customer and the seller. Customers have the hassle of returning faulty ...
This entry was posted on 28th August 2018 by Caroline
Customer experience has fast become king in the retail world – YouTube is jam packed with unboxing videos. I suspect many of us have experienced it first hand when purchasing online – how disappointing it is if the product arrives in underwhelming or difficult to open packaging. So why ...
This entry was posted on 10th July 2018 by Edyta Dean
“First impressions matter” - this old phrase may sound trivial but the way your products look will affect how customers perceive your brand. Packaging is an integral part of this visual experience and it’s important to get it right. Let’s face it, even the most luxurious product will ...
This entry was posted on 3rd July 2018 by Edyta Dean
Bespoke packaging design could revolutionise your packing operations. The initial investment will quickly pay off, bringing long-term benefits to your business and enhancing your entire operation. Below are four key advantages of custom packaging design. 1. Reduced damage and ...
This entry was posted on 26th June 2018 by Edyta Dean
In times of increased demand your business may experience issues with resource, delivery and order fulfilment. The run-up to Christmas is one of the busiest periods for many retailers. Some companies, including Tesco, John Lewis and Argos, employed additional staff last year to help them get ...
This entry was posted on 12th June 2018 by Caroline
It’s a big task putting your packaging out to tender, it takes a lot of preparation to identify current suppliers, products, specs and pricing. Cost savings on packaging are typically reviewed in isolation – suppliers bid on “like for like” products based on current usage. This can ...
This entry was posted on 5th June 2018 by Edyta Dean
Online shopping has many advantages – it is convenient, fast and usually offers a wider selection of products to what is available in stores. So, it’s not a surprise that UK customers are buying online more than ever before. Recent statistics from the British Retail Consortium have ...

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